This agreement exists to create clarity, safety and shared understanding, so that our coaching work together can feel supportive, grounded and intentional.
 

Please take a moment to read this agreement before completing payment.
By proceeding, you confirm that you understand and agree to the terms below.
 

1. About Coaching

Coaching is a collaborative, reflective process designed to support personal insight, clarity and positive change.
 

Coaching is not therapy, counselling, medical treatment or mental health care, and it does not diagnose or treat any conditions. Coaching does not replace professional medical, psychological or therapeutic support.

You understand that coaching is about exploration, choice and self-responsibility, and that outcomes cannot be guaranteed.
 

2. The Coaching Programme

If you are signing up for the 3-Month One-to-One Coaching programme, it will include:

• Six (6) private coaching sessions

• Five (5) sessions of 60 minutes

• One (1) session of 90 minutes

• Sessions delivered online via Zoom

• Coaching delivered over approximately three months

All sessions must be used within four (4) months of the programme start date, unless otherwise agreed in writing.

If you are signing up for the 6-Month One-to-One Coaching programme, it will include:

• Twelve (12) private coaching sessions

• Eleven (11) sessions of 60 minutes

• One (1) session of 90 minutes

• Sessions delivered online via Zoom

• Coaching delivered over approximately three months

All sessions must be used within seven (7) months of the programme start date, unless otherwise agreed in writing.
 

3. Client Responsibilities

By entering this programme, you agree to:

• Take responsibility for your own wellbeing, choices and actions

• Engage honestly and openly in the coaching process

• Communicate respectfully and within agreed boundaries

• Inform the Coach of anything that may affect your participation

• Seek appropriate professional support when needed

Coaching works best when approached with curiosity, openness and self-compassion.
 

4. Coach Responsibilities

The Coach agrees to:

• Provide coaching in a professional, ethical and supportive manner

• Hold a confidential, non-judgemental space

• Use appropriate coaching tools and techniques

• Refer you to another professional if coaching is no longer appropriate
   

• 5. Confidentiality

• All information shared during coaching sessions is treated as confidential.

• Confidentiality may only be broken if:

• There is a serious risk of harm to you or others, or

• Disclosure is required by law
   

• 6. Data Protection & Privacy

• Your personal data is handled in accordance with UK GDPR.

• Information is stored securely and confidentially

• Data is used only for coaching-related purposes

• You may request access to or deletion of your data at any time
   

• 7. Scheduling & Cancellations

• Sessions are booked by mutual agreement

• A minimum of 48 hours’ notice is required to reschedule a session

• Sessions cancelled with less than 48 hours’ notice, or missed without notice, are considered used and will not be rescheduled (except in exceptional circumstances, at the Coach’s discretion)

• If you arrive late, the session will still end at the scheduled time
   

• 8. Fees & Payment
  
  3-Month Programme

• The total investment for the programme is £750.

• Payment is made in three monthly instalments of £250, collected automatically via Stripe.

• By choosing a payment plan, you are committing to the full programme fee. Missed or unused sessions do not reduce the total amount payable.
   

• 6-Month Programme

• The total investment for the programme is £1398.00

• Payment is made in six monthly instalments of £233.00 collected automatically via Stripe.

• By choosing a payment plan, you are committing to the full programme fee. Missed or unused sessions do not reduce the total amount payable.
   

• 9. Refunds & Termination

• Once the programme has begun, payments are non-refundable.

• If you choose to end the programme early, any remaining scheduled payments will still be due.

• The Coach reserves the right to end the coaching relationship if coaching is no longer appropriate. In this case, any unused sessions will be refunded on a pro-rata basis.
   

• 10. Between-Session Support & Boundaries

• Any between-session support (e.g. email or WhatsApp) will be offered within agreed boundaries.

• The Coach is not available for crisis or emergency support. If you are in distress or require urgent help, you agree to contact appropriate medical or emergency services.
   

• 11. Health & Wellbeing

• You confirm that you are responsible for your physical and mental health.

• Some coaching tools (such as journaling or reflective practices) may bring up emotions. You agree to work at your own pace and to communicate if something feels overwhelming.
   

• 12. Liability

• You acknowledge that:

• Coaching does not guarantee specific results

• Any decisions or actions taken are your responsibility

• The Coach’s liability is limited to the total fees paid for this programme.
   

• 13. Intellectual Property

• All coaching materials, prompts, resources and recordings remain the intellectual property of Jules Wood Coaching.

• Materials are for personal use only and may not be shared, reproduced or distributed without written permission.
   

• 14. Recording of Sessions

• Sessions are not recorded unless agreed in advance.

• Where recordings are provided, they are for personal use only and may not be shared.
   

• Final Agreement

• By completing payment for One-to-One Coaching with Jules Wood, you confirm that you have read, understood and agree to this Coaching Agreement.
  
  This agreement exists to support both of us, so the coaching relationship can feel safe, open and aligned.
   

As long as you are happy with the Terms & Conditions above, let's get going - I'm really looking forward to working together!